WooCommerce update works locally, not live

  • Unknown's avatar
    michaldang · Member ·

    Hello!

    I am in charge of an e-shop and some of the plugins are old and are not functioning how they should.

    I think that I can start debugging them after I updating them to the newest versions. I have WP 4.8.7 and WooCommerce 3.3.1. After updating WooCommerce to 3.5.1, it returned me an 500 error, but it works when I do it locally, where is the problem? Is it safe to do it again?

    Thank you!

  • Unknown's avatar
    gemmacevans · Member ·

    Hi michaldang,

    The account you are contacting us from hasn’t created any sites on WordPress.com yet.

    It sounds like you are using WooCommerce on a self hosted WordPress.org site, so please open a support ticket from the dashboard in your account on WooCommerce.com (if you have a paid upgrade) or post to the WordPress.org support forums advice:

    https://wordpress.org/support/plugin/woocommerce

    A 500 error indicates a server issue so you could also contact your host to see if their logs contain any information.

    Best of luck!

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