Woocommerce WordPress Connection problem

• 

  zereffo · Member · Jul 20, 2018 at 11:13 am

  • Copy link
  • Add topic to favorites

  Hi
  I have my wordpress account linked to my woocommerce account. But it always shows a totally old email address, the one I once signed up with. I don’t have access to this address anymore (domain deleted) and need my webdesigner to transfer a purchased product to my account. All email addresses in the wordpress account are changed as far as I can see…
  What can I do?

  Thank you
  Stephan

• 

  zereffo · Member · Jul 20, 2018 at 11:34 am

  • Copy link

  Or maybe easier to support:

  Can it be, that my account “zereffo” has somewhere the email address (email visible only to moderators and staff) in the profile?

  I need it to be changed to (email visible only to moderators and staff)

  Thanks
  Stephan

• 

  brookedot · Member · Jul 21, 2018 at 1:18 am

  • Copy link

  Hi Stephan,

  There are several places where you may be seeing an incorrect email address. For example, it could be that of your WordPress user, or that of your WordPress.com account. It appears that your WordPress.com email address is not at the domain you’ve lost access to, this can be verified at:
  https://wordpress.com/me/account

  If you’ve made sure to update the email address within WordPress itself then let us know where you’re seeing the incorrect address.

• 

  zereffo · Member · Jul 21, 2018 at 7:11 am

  • Copy link

  Please check https://www.dropbox.com/s/gk20zn9iuga2zjp/2018-07-21%2009_08_23-Account%20-%20WooCommerce.png?dl=0 for a better understanding. It is linked in my woocommerce account.
  Thank you

• 

  thesacredpath · Member · Jul 22, 2018 at 1:01 am

  • Copy link

  Hi there, I think that hello email address is set in your base WooCommerce account. Log out of WordPress.com, go to https://woocommerce.com/, click LOG IN and log in with your WooCommerce credentials and then go to Account > Profile.