WooCommerce Zapier plugin and authentication

  • Unknown's avatar
    riyah873377471 · Member ·

    On July 15, 2021 I purchased the WooCommerce Zapier extension. I was able to successfully install it and test zaps when I first tried the authentication process. However, after this first attempt I tried to connect both accounts and the authentication process fails every time. The extension is installed, activated and updated on WooCommerce. I’m pretty sure the information I’m inputting – store’s URL, WordPress login and password – are correct, but still the authentication process fails. Please, direct me to fix this issue.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    You’ve posted in the support forums for the hosting provider, WordPress.com. While you use a WordPress.com account to log into the WooCommerce.com website, we don’t provide support for that plugin or its extensions in this forum.

    Please contact the WooCommerce support team directly for help with this. Log into your account on WooCommerce.com, and you’ll be able to open a support ticket at https://woocommerce.com/my-account/create-a-ticket/

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