woocommers disappeared

  • Unknown's avatar
    danatiber · Member ·

    i installed a facebook add on for woocomerce and the woocommerce asson disappeared and it won’t let me re add it

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hey there,

    To check do you need help with babybook1.com? If yes, this site isn’t hosted with WordPress.com so our support overall is limited in this instance, but if it were hosted with WordPress.com, we’d be able to check the plugins and where to connect Facebook to the site.

    To explain, there’s two types of WordPress. The first is WordPress.com, where we provide daily backups, automatic updates, a 24/7 support service and an optimised version of WordPress. The second is self-hosted WordPress, where the free open source version of the software is installed onto a server.

    More on the differences can be found here: https://en.support.wordpress.com/com-vs-org/

    It’s possible to migrate the site over to WordPress using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    I hope this helps.

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