Word press support, wow.

  • Unknown's avatar
    gnarlyben · Member ·

    You:
    “I understand but that’s something in our terms of service, it’s where explain how every details works”

    Me:
    “I can’t even afford to eat and my bank just got pulled $47 odd dollars. Bye then ..”

    You:
    “You’re welcome glad to help”

    Context, shitty Word-press support thanks me for withdrawing my account $47. Of course, as it always is with these companies deep within their terms of service a “auto renewal” feature is touted. Should I have read them more thoroughly a year ago? Sure, but with one click sign-ups who is taking the time to read 10,000 words to start a quick blog. I’m more surprised about the response than anything, definitely something to consider if you want to deal with this company professional or as a hobbyist. Thanks Word-press. I’ve since refunded “$22” potentially through the system. Still disappointing and stressing me out.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Have your read these support docs?
    https://en.support.wordpress.com/manage-purchases/#auto-renew
    https://en.support.wordpress.com/domains/faq-renewing-and-canceling/#auto-renew-off

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    timethief · Member ·

    Oops! I see a typo above. Your was meant to be you.

    Also, have you used this resource?
    Click https://wpchrg.wordpress.com/ and complete the details and submit them to Staff.

  • Unknown's avatar
    timethief · Member ·

    Refunds and cancelling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one depending on where you live.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  • supernovia · Staff ·

    @gnarlyben, sorry about that. I read the whole chat, and it looks like may have thought you were thanking them for the refund they had processed earlier in the chat. But I will forward your feedback. Also, you should have an option to rate your experience and leave comments there. If you haven’t already, consider leaving the feedback there. Thanks for your patience.

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