WordAds
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I registered a custom domain name on 1/24/13 to enable WordAds to appear on my Plan B blog with WordPress. It auto renews on 1/24 each yr. I believe I pay $ annually for this. I no longer want the custom domain. How do I disable and stop auto-renewal/payment?
The blog I need help with is: (visible only to logged in users)
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You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the cancellation take place?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
I don’t see any active domain registrations in your account. You used to have a domain, nozziwalkablestreets.com, but that domain already expired in 2014.
If you are speaking of a different domain, please reply with the domain, but if you have another domain with us it was bought using a different username account, and you’ll need to be logged in as that username to make or request changes to that upgrade.
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My records show that I made a payment of $26 to WordPress for WordAds in January 2013. I don’t show any WordPress payments since then. It is possible that I somehow canceled WordAds but I don’t remember that. The lack of payment to WordPress since Jan 2013, however, indicates that I did cancel. I have a domz username with WordPress and possibly a domz60 username as well. I don’t keep track of domain names so I don’t know if I have another domain name with WordPress. Does WordPress not have any record of payments by me under my name (Dom Nozzi)? Perhaps I should just monitor my bank and credit card statements to see if a WordPress payment occurs going forward, and if so, return to WordPress to see if I can cancel that. I see under “Manage Purchases” that I don’t have any credit cards on file w/ WordPress, so perhaps that is an indication that I am not making payments to WordPress for WordAds?
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WordAds it not a paid service – we pay you for WordAds – but you purchased the domain, nozziwalkablestreets.com, on 24 January 2013.
Looking at our email archives, you requested to cancel that domain on 22 January 2014. There has been no payments since made via this account, domz60
There is a domz username account as well, but I don’t see any payment history in that account, so you’ve never used it to purchase upgrades from us.
If you are seeing any charges from WordPress.com – the reference would say wpchrg.com – please let me know the dates and amounts of those charges, or search for them directly on wpchrg.com, and we can track down what site and account is connected to those charges.
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