WordAds: ‘Paid’ status but not received

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  thelegocarblogger · Member · Jun 15, 2021 at 7:00 am

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  Hello WordPress

  Can you help?

  Our WordAds dashboard states ‘Paid’ but no payment has been received. The notification of payment stated an email address linked to PayPal that is not the one in our settings. We’ve waited a week to see if that was simply an alert error, but have not yet received payment so we assume not.

  AdSense payments are fine, although these don’t use PayPal and – we assume – bypass WordPress.

  Can you check this out for us?

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jun 15, 2021 at 3:02 pm

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  @thelegocarblogger – you’ve posted in the public support forums and we’re not able to assist with WordAds payment issues here.

  Since you have a WordPress.com Business plan, please open a new live chat or email support request here and they will look into this for you right away:

  https://wordpress.com/help/contact

  Thank you!

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  thelegocarblogger · Member · Jun 15, 2021 at 6:11 pm

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  Thanks csonnek