Wordads refund from PayPal

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  houseofacegroup · Member · Aug 1, 2017 at 6:35 pm

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  Hello,

  I have issues with my paypal account that was used to receive my June earnings and paypal wants to refund the money back to WordPress.com paypal.

  What happens after?

  Will WordPress/Wordads be able to push the money back into my wordads account till I provide another PayPal email?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  blazevivan · Member · Aug 1, 2017 at 6:50 pm

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  Hey houseofacegroup,

  Your money is safe in any case.
  When you add your new email address in your settings, the system will automatically use that email to process the payment.

  Anyhow, I will mark this thread for Staff attention so they can check on the details.

  Cheers!

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  houseofacegroup · Member · Aug 1, 2017 at 7:14 pm

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  Thanks Blazevivan

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  gemmacevans · Member · Aug 2, 2017 at 1:35 pm

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  Hi houseofacegroup,

  I have issues with my paypal account that was used to receive my June earnings and paypal wants to refund the money back to WordPress.com paypal.

  Our ads team will be able to look into this for you once the payment has been returned by PayPal. Can you confirm which email address you would like to use instead?

  Thanks!

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  houseofacegroup · Member · Aug 2, 2017 at 1:41 pm

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  Yes.
  Paypal has refunded the payment back.
  Here is email I would like to use ((email visible only to moderators and staff))

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  gemmacevans · Member · Aug 3, 2017 at 8:07 am

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  Hi houseofacegroup,

  Great, thank you. Can you also confirm which PayPal email address you’ve had a problem with? The email address will be redacted and won’t be visible to the public but I’ll be able to see it

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  houseofacegroup · Member · Aug 3, 2017 at 8:45 am

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  (email visible only to moderators and staff)

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  gemmacevans · Member · Aug 3, 2017 at 1:58 pm

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  Thanks! I’ll be touch when I have more information about the next steps.

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  houseofacegroup · Member · Aug 3, 2017 at 2:05 pm

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  Thank you so much gemmacevans. Looking forward to your reply

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  gemmacevans · Member · Aug 3, 2017 at 2:15 pm

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  You’re welcome!

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  gemmacevans · Member · Aug 10, 2017 at 11:21 am

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  Hi houseofacegroup,

  Just dropping in to give you an update. PayPal have returned your earnings to us and we have now sent them to your new email address.

  I hope this helps!

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  houseofacegroup · Member · Aug 10, 2017 at 11:24 am

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  Thank you so much gemmacevans.
  It’s been received. Once again great support and send my regards to Everyone who supported this resolution.

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  gemmacevans · Member · Aug 10, 2017 at 11:26 am

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  You’re very welcome! I’m glad to hear your earnings have reached your account :)