WordPress 5.5 Problem with WPBakery Page Builder

• 

  mourgr · Member · Aug 13, 2020 at 5:33 pm

  • Copy link
  • Add topic to favorites

  Hello, just updated WordPress in 5.5 and WPBakery page builder just vanished from pages and posts.. actually nothing works..
  Can someone please advise?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-mckluskey · Staff · Aug 14, 2020 at 8:37 am

  • Copy link

  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.