WordPress Account

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  cjmcmillen · Member · Mar 9, 2021 at 4:32 pm

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  I’m so confused. I paid for an account but when I asked for help I got this back:

  “Are you talking about carenm1.sg-host.com? If so, I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.”

  I never understood if I needed to work with WordPress through SiteGround, or directly with the WordPress account. Did I pay for something I didn’t need?!

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  staff-blorbo · Staff · Mar 9, 2021 at 5:44 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with SiteGround, who you paid for, not us. :)

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.