WordPress Account Issues
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My website is suzanneyoungblog.com and I want live support for that site. I tried to upgrade my plan so I could have access to support, but it still shows I don’t have a paid plan when I’m logged into wordpress.
WP.com: Yes
Jetpack: No
Correct account: NoThe blog I need help with is: (visible only to logged in users)
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Hi there!
It looks like you recently upgraded to the WordPress.com Premium plan and added a domain connection for suzanneyoungblog.com to your WordPress.com site. I see you had a live chat session shortly after posting here, and you’ve since canceled the subscription.
To clarify this a bit, your site at suzanneyoungblog.com is not hosted by us at WordPress.com. It’s a self-hosted WordPress.org site hosted by Siteground. If you need help with that site, you’d need to contact your host or post on the WordPress.org support forum.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.
If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.
If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)
Feel free to let us know if there’s anything else you need, and we’ll be happy to help.
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