WordPress Ad invoice?
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Hi, where can I find invoice for WordPress Ads?
It’s not in the regular billing page.The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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I feel like it’s answered by ChatGPT, lots of unnecessary explanations but helps nothing.
I paid for ADs and by any law in any country you should give an invoice, it is as simple as that, don’t tell me the hosting thing I’m self-hosting.
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Hi there,
Sorry for the confusion here. I think you are referring to our Promoted Post ad campaigns, Blaze. I do see you ran an ads campaign earlier this month on this site.
When a payment is made, you will receive an email receipt to the email address associated with your WordPress.com account.
The email subject may look like this:
Welcome to WordPress.com Ads
Your Ad was approvedCan you let me know if you received this receipt?
Looking forward to hearing from you!
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Yes I have that “Welcome to WordPress.com Ads” email.
But I think the most relevant email is “Payment successfully processed”. There is a structure of receipt there with receipt ID. Just that our accountant is asking a document clearly stated “Invoice”.
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Hello there,
Many thanks for reaching out.
This receipt would be the proof of purchase. Is there a specific piece of information that would be missing from this from the accountant?
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It only misses the title of “Invoice” – but I think I will just keep it like that, leave the bureaucracy to them 🤦♀️
Thanks for the replies.
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