WordPress Admin Access and Domain Redirection for Client Website
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One of my clients previously had a WordPress website but moved to a different website provider that doesn’t use WordPress. When the new website was published, the DNS records were modified and the WordPress admin console is no longer accessible. I am trying to regain access to the admin console so that I can publish their old website to a different domain. Essentially, we are trying to redirect their old website to a new domain. Is it possible to regain access to the WordPress account? My client doesn’t have a receipt or transaction ID as the website was managed by a provider that they do not work with any more.
The blog I need help with is: (visible only to logged in users)
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If this isn’t possible, I would need the DNS records needed to point the domain to the old website and that would be sufficient.
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Hello @jeremykerzner!
I checked the site you mentioned and noticed that it’s not hosted on WordPress.com but is instead a self-hosted WordPress.org site, as you can see here:https://wordpress.com/site-profiler/injuryma.com
What you’ll want to do now is ask your question on the WordPress.org community forums at this link:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
That forum is perfect for sites like yours that use WordPress software but aren’t hosted with WordPress.com.
If you’re curious about the difference between WordPress.com and WordPress.org, this guide explains it quite well:
https://wordpress.com/support/com-vs-org/
Please let us know if you have any questions or need any extra help, and we’ll be happy to assist you.
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