WordPress admin log in issue

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  kettyarnao · Member · Oct 12, 2022 at 9:09 pm

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  Hi there . .
  I’m having trouble login on my WordPress admin when I put the email address (email visible only to moderators and staff) or the username KettyArnao95 it says that the email address doesnt exist on the database same with the app . I want to use the WordPress app on my phone and is not working , can U please help me with that ?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  supernovia · Staff · Oct 13, 2022 at 12:22 am

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  Hey there, can you send a link to the site? We can point you in the right direction.

  These forums are for the sites hosted and managed here at WordPress.com, vs. sites using WordPress code with another host. But if you’re using the free code with another host, you should still be able to log into the app. Just be sure you’re choosing the self-hosted option.

  We have more info on the differences here:
  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

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  kettyarnao · Member · Oct 13, 2022 at 1:53 am

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  Hi Thank you for your reply .
  The website link is https://aworldinacup.com/
  The host is sitegound and I can log in only though there but I used to be able to log in with wordpress.com but not anymore.

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  fstat · Staff · Oct 13, 2022 at 6:50 am

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  Hi, to manage your site through the WordPress.com dashboard, you must install the Jetpack plugin and connect it to your WordPress.com account. Here’s a step-by-step guide on how to do that:

  Jetpack

  If you have any other questions, just let me know, and I’ll be happy to help.