WordPress auto renew fraud
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WHY don’t you have customer support like a real company?? I received an email on April 18th stating that I will be charged $180 for auto renewing my pro subscription on May 18th. I do NOT have any subscriptions. I do NOT have auto renew on. I do NOT have any payment methods saved, so I do not know why WordPress has the card on file that they mention in the email. Please confirm I will not be charged.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there, @prislovskyphoto!
There are no active subscriptions in the WordPress.com account you are contacting us as today. However, the site you mentioned does have an active WordPress.com Pro plan. This site and WordPress.com Pro plan is owned by a different WordPress.com account than the one you are contacting us as today.
Saying this, I have went ahead and turned off automatic renewals for this purchase. You will not be charged for subscriptions on the site prislovskyphoto.com going forward.
To clarify, by default, WordPress.com plans, domains, and other subscriptions are set to automatically renew to ensure no disruption in your services. Automatic renewals were not turned off so that is why you received that email. I have turned off automatic renewals for you.
If you are able to log into the account that owns this plan, you can go ahead and cancel this plan by following this guide:
This guide explains how to manage the purchases you have made on WordPress.com. Video Overview Video Transcript Hey everyone, it’s Mike Bal from WordPress.com. Today we’re gonna look at just kind of some basic things navigating around your WordPress.com account, how to manage your plans and your domains. So when you’re logged in, and you go to WordPress.com, you actually land on WAlternatively, the plan on this site will expire on
2023-06-17.Let me know if you have any questions!
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