WordPress Behaving Terribly
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System: HP Blackbird, Win10 Pro, IE11, no add-ins.
OK. so this is really effed.
Accessing any link to a story off the main page at http://www.nationalpost.com/index.html throws an error showing a white page with ‘Invalid key’ and a reference to WordPress in the title, wanting me (apparently) to log into WordPress as an author.
E.g., try to access
… and I get :
From the code, it appears NatPost uses WordPress as an image storage point.
Now, a couple of weeks ago I had been testing different web site design platforms for my sister for her web business, and at one point I tried WordPress for 15 minutes, then ruled it out. The problem started after that.
So today on whim I found the pw to my unneeded WordPress account and logged in, and low and behold, now all NatPost pages load, with a tiny WordPress header above the page. Log out, no header, and error returns. Log in, header back, works as normal.
I can open and use NatPost as expected using Edge, so there is definitely something that makes IE and WordPress think my session needs to log in to view NatPost pages.
So a simple question 1: WHY?
Simple question 2: Why is there no link on WordPress to direct a question like this via email to an employee?
The blog I need help with is: (visible only to logged in users)
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Hi there,
nationalpost.com is not a WordPress.com site, but is using the free open-source WordPress.org software installed at postmediadns.com.
WordPress.org does not belong to any company, so there is no paid support for that software. There is only community support by the people who make, use and maintain the software in the WordPress.org forums:
https://wordpress.org/support/
The WordPress.org software does not work exactly the same as the version we use on WordPress.com, and we also don’t have any access to sites running the .org version as they are not on our servers, so we’re not able to help with issues on those sites.
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I appreciate the response, and the differentiation you point out between the .com and .org entities.
But the question remains: why would I NOT get errors at NatPost when logged into my unneeded wordpress.com account, but get them repeatedly when I sign out, if wordpress.com and .org are different entities?
IOW, how do I eliminate the need to log into a wordpress.com account I don’t need in order to view NatPost?
I have asked this of NatPost too, and so far, a vacuum.
I appreciate your time.
Randy
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Okay, it looks like that site is running on our VIP hosting platform, so they are connected to us, but not in the way that WordPress.com sites are.
You should not need to be logged into WordPress.com to use that site, as they have their own sign-in system that’s not connected to us at all. I browsed that site while logged out of my WordPress.com account and did not see any warnings at any point.
Can you please try viewing that site in an incognito window in Chrome? Do you see any warnings if you do that? If not, the problem might be related to your browser cookies. Please try clearing the cache and cookies, don’t log back into WordPress.com, and then view that site.
Let me know if that doesn’t make any difference.
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Thanks for sticking with me on this.
I don’t use Chrome, but using IE InPrivate browsing, or MS Edge in normal mode, I don’t get the error and can visit pages on NatPost.
I am reluctant to delete the IE cache as many of the cookies contain data for other sites I don’t want to lose. And doesn’t that sort of defeat identifying what poor programming facilitated this type of error, so it can be fixed by the responsible parties?
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Cookies become corrupted, or they expire and your browser doesn’t automatically delete them as it’s supposed to. It’s not poor programming, but just something that sometimes happens. For this reason it’s a good practice to clear browser cookies on a fairly regular basis, and it’s the first think any online tech support usually suggests.
Some browsers allow you to delete cookies for just a specific site, but it doesn’t appear to be the case with IE, so the only option is to delete all cookies there. This will log you out of all sites you’re logged into in that browser, but aside from that the only effect it will have is that sites that are tracking your online behaviour will not be able to do that until you visit them again. That’s really all that cookies do – track logins between different pages on a site, and collect data about what pages you visit while you’re online.
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