WordPress Cancellation and Refund

• 

  opinize · Member · Jan 15, 2014 at 9:17 pm

  • Copy link
  • Add topic to favorites

  I recently canceled my wordpress account from having it less than three weeks. I was informed that a confirmation link will come to my email and I have 12 hrs to confirm cancellation. It has been 5 hours and I have not received any confirmation at all to my email. To test my server or even if I was getting any emails, I sent an inquiry from wordpress of which immediately went to my email. When can I expect this email as well as my money back for the cancellation?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 15, 2014 at 9:18 pm

  • Copy link

  Look at the top of the page please:

  Our domain provider is currently experiencing an outage, which means we are unable to process new domain purchases or domain changes at the moment. We have temporarily disabled domain management tools until the issue with the domain provider is resolved.

  This thread is tagged for Staff attention.

• 

  opinize · Member · Jan 15, 2014 at 9:22 pm

  • Copy link

  Thanks! When can I expect for this to be up as well as my refund.

• 

  kraftbj · Staff · Jan 15, 2014 at 9:27 pm

  • Copy link

  HI,

  I’ve cancelled your upgrade and processed your refund. You should see it reflected on your account in the next few days.

  Thanks!

• 

  timethief · Member · Jan 15, 2014 at 9:28 pm

  • Copy link

  @kraftbj
  Thanks so much for the speedy catch. :)