WordPress caught an error with one of your plugins, WooCommerce.

• 

  lisasartastherapy · Member · Mar 10, 2022 at 5:46 pm

  • Copy link
  • Add topic to favorites

  Can’t get reset password to work. I have to fix this and can’t get to the dashboard. My password is not working and the reset is not working. What do I do about this problem once I am in?
  WordPress caught an error with one of your plugins, WooCommerce.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  ericfri · Staff · Mar 10, 2022 at 11:43 pm

  • Copy link

  Hi there,

  Is https://lisaartastherapy.wordpress.com/ the website you’re having trouble with, or is there a different site?

• 

  lisasartastherapy · Member · Mar 11, 2022 at 1:38 am

  • Copy link

  yes
  art-as-therapy.com

• 

  ericfri · Staff · Mar 11, 2022 at 2:35 am

  • Copy link

  The website https://art-as-therapy.com/ is using the open-source WordPress.org and hosted with MediaTemple. This forum is dedicated to supporting the hosted WordPress.com platform. You can see the differences here.

  https://wordpress.com/support/com-vs-org/

  That said, the first thing I would suggest you try is to login to your WP-Admin panel by going to https://art-as-therapy.com/wp-admin

  If that works, you can start troubleshooting WooCommerce. Updating the plugin may fix your issue, but could also make things worse. I would suggest having a backup before doing anything.

  If you can’t get in, there are multiple ways to reset your password. you’ll need to login to the MediaTemple admin panel which will allow you to reset your WordPress password.

  https://wordpress.org/support/article/resetting-your-password/

  If none of that works, you’re probably best contacting MediaTemple support to regain access, then posing your question in the WooCommerce support forum.

  https://wordpress.org/support/plugin/woocommerce/

  I hope that helps :)

  Cheers,
  Eric