WordPress Charge

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  theluckychicken01 · Member · Jun 15, 2015 at 6:40 am

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  How do I contact WordPress staff to discuss a $99 charge, which I received?

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  justjennifer · Member · Jun 15, 2015 at 7:51 am

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  I’ve tagged this for Staff assistance, but you should be able to see whatever active upgrades you have by going here: https://wordpress.com/my-upgrades/

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  brookedot · Member · Jun 15, 2015 at 10:30 pm

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  Hi theluckychicken01,

  We’d be happy to issue a refund within 30 days of purchase of any upgrade (except domains). However, the WordPress.com user account that you are posting from is not the owner or admin of any upgrades.

  You must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to access that sites Dashboard.

  Once logged in you may request a refund by visiting:
  https://wordpress.com/my-upgrades