WordPress charging me for plans I didn’t sign up for and preventing me from cancelling

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  abbercorp · Member · Apr 24, 2018 at 9:15 pm

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  WordPress is preventing me from cancelling my account, will not respond to emails, and has charged my credit card repeatedly for a plan they are not letting me cancel.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 25, 2018 at 6:38 am

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  Hi there,

  It appears that you filed a chargeback with your bank against us, instead of contacting us for a refund. When you file a chargeback against us you are accusing us of fraud, which causes the funds to be frozen and your site to be locked.

  You won’t be able to cancel your account until you either pay the chargeback fee on your account, or cancel the dispute against us. If you cancel the dispute in time I’ll be able to restore your site so you can delete it, and then we can refund your payment. However, if you don’t cancel the dispute, or it’s already too far along in the process, you’ll need to pay the chargeback fee to unlock your account, and you’ll only receive your refund once our payment processor concludes their investigation into the dispute – a process that can take upwards of eight weeks.

  You can read more about it here:

  Chargebacks and Disputes