WordPress Client Cannot Receive Assistance

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  silverclaw13 · Member · Feb 2, 2015 at 7:49 am

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  Hello,
  I set up Responsive Theme for my website TheHiddenChildrenoftheGoddess.com

  Then I set up Responsive Theme for my family member’s (Tom)
  blog BeHeardandBeTrusted.com

  However, Tom does not have many of the tools that
  I have in Responsive Theme.

  And every time, he wishes to post to the forum, he is told
  to reset his password.
  He has done this 3 to 4 times.
  And he is supposed to receive an email and
  every time he does Not receive an email.
  The Forum tool says, “User does not exist”
  which is false since Tom has had and continues to have
  blog BeHeardandBeTrusted.com since 2010.

  Would you, WordPress Team Member,
  please have a team member contact him
  directly at (email visible only to moderators and staff)

  Otherwise, please provide a phone number so that
  Tom can call and get technical help.
  As mentioned, Tom has had a blog since 2010 and he really would like
  to have the Stats and other tools that the Responsive Theme
  does provide that I see but that he canNot see.

  Thank you,
  Johanna

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Feb 2, 2015 at 8:01 am

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  thehiddenchildrenofthegoddess.com is hosted on WordPress.com

  However, beheardandbetrusted.com is not hosted on WordPress.com; it is hosted by HostGator

  Just to clarify, WordPress.com and WordPress are entirely separate. If you need help with a standalone install of the WP software, you need to post over at https://wordpress.org/support/ If you don’t have a username account there, you’ll need to register one.

  This will explain more: http://en.support.wordpress.com/com-vs-org/

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  silverclaw13 · Member · Feb 2, 2015 at 8:50 pm

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  JustJennifer,

  Thank you that does make scene.