WordPress.com account not connected to my wordpress website, cannot add card to woocommerce as a result

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  zpbeats · Member · Apr 26, 2022 at 12:34 am

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  Hi,
  I setup a website with siteground and wordpress with woocommerce integration. In order to add a payment method for shipping charges, it says I need to ‘add a payment method’. It then takes me to wordpress.com where it’s signed in as a really old account. I want this connected wordpress.com account associated with my new website/account. How can we do this? Need to resolve asap, have active orders I need to ship out.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  kokkieh · Staff · Apr 26, 2022 at 7:41 am

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  Hi there,

  It sounds like you’re trying to use the WooCommerce Shipping add-on, that you can use to print out shipping labels for orders, correct?

  That add-on requires that you connect your site to a WordPress.com account via the Jetpack plugin. So log into WP-Admin on your site, go to Plugins ->Add New and install Jetpack, and then follow the prompts to connect to your WordPress.com account that will appear once you activate Jetpack.

  For more help with this, please contact WooCommerce support directly at https://woocommerce.com/my-account/create-a-ticket/ – you’ll use this same WordPress.com account to log in over there.