WordPress.com/Jetpack connection/stats messed up after moving to a new server

• 

  mkaulbackdiyalternativecom · Member · May 30, 2020 at 3:56 am

  • Copy link
  • Add topic to favorites

  I moved to a new server. My site was connected to Jetpack for stats and label printing. I had my hosting provider move my site from a shared server to a dedicated server… in the process there was a temporary URL. After the move when the URL was fixed, Jetpack saved all of the historical stats to the temporary URL, and the new one has started over. I would like to get my stats back if possible?

  The blog I need help with is: (visible only to logged in users)

• 

  mkaulbackdiyalternativecom · Member · May 30, 2020 at 3:59 am

  • Copy link

  The site is https://thecoloradocookiecompany.com

• 

  kokkieh · Staff · May 30, 2020 at 8:33 am

  • Copy link

  Hi there,

  Is http://5280customwebdesign.com/ the site you need help with, or are you speaking of another Jetpack site in your account?

  What is the temporary URL that was connected to Jetpack during this process?

• 

  kokkieh · Staff · May 30, 2020 at 1:28 pm

  • Copy link

  I just came across your second comment here in our spam queue. But I still need to know the temp URL you had connected, please.

• 

  mkaulbackdiyalternativecom · Member · May 30, 2020 at 3:06 pm

  • Copy link

  Hi,

  My site is https://thecoloradocookiecomapny.com

  During the server switch the site was cloned to https://new.thecoloradocookiecompany.com then the URL was fixed.

  Now, the temporary site doesn’t exist, but it shows up in my wordpress.com account, and has all of my historical stats for thecoloradocookiecomapny.com. When I connect the site to Jetpack everything is started fresh.

  Thanks,
  Mark

• 

  fstat · Staff · May 31, 2020 at 8:49 am

  • Copy link

  Hi Mark,

  I have transferred the stats from your temporary site to your prodcution one.

  Let me know if there’s anything else I can do for you. I’m happy to help.

• 

  mkaulbackdiyalternativecom · Member · Jun 1, 2020 at 1:31 am

  • Copy link

  Thank you very much! I really appreciate it!

• 

  mkaulbackdiyalternativecom · Member · Jun 10, 2020 at 1:03 am

  • Copy link

  Hi,

  Looks like it happened again…. I updated my jetpack plugin and lost all of my historical stats. I tried deactivating and reactivating, but it didn’t fix the issue. Anything you can do to help?

  Thanks.

• 

  fstat · Staff · Jun 10, 2020 at 6:10 am

  • Copy link

  Hi there,

  I repeated the process. Let me know if you’re seeing the stats or not.

• 

  mkaulbackdiyalternativecom · Member · Jun 10, 2020 at 3:20 pm

  • Copy link

  Hi, thanks! I am seeing the historical stats, but did loose the last ten + days. Is there any way I can recover those days?

• 

  staff-blorbo · Staff · Jun 10, 2020 at 6:39 pm

  • Copy link

  Sorry about that!

  You’re all fixed up now. :)

• 

  mkaulbackdiyalternativecom · Member · Jun 10, 2020 at 7:45 pm

  • Copy link

  Thanks!