WordPress.com not working?

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  thebigshedart · Member · Jul 14, 2018 at 9:33 am

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  Anybody else having problems today with not being able to access any admin areas, just getting a blank screen? Wherever I try to go in the admin side of any of my blogs, in any browser, I just get a blank screen loading, blue bar at the top and big blue W logo in the middle, as if the rest is loading…but nothing else does! I’m on an iPad, but tried other browsers apart from Safari, and it’s just the same. All I actually want to do is unsubscribe from daily WP emails suggesting what I might do with my newest blog, but the unsubscribe link from the latest email loaded a blank screen, and I’ve now found that I can’t do anything else either, even in my other blogs. Is it me?

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  fstat · Staff · Jul 14, 2018 at 1:22 pm

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  Hi there,

  Have you tried clearing your browser’s cache or even try a different device?

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  beageddes · Member · Jul 14, 2018 at 2:00 pm

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  I have the same problem of access to admin from iPad. The same blank screen. Using Safari but have tried Chrome and Firefox.
  I can access from the laptop and from the app. I have cleared the cache and checked my settings and I do not think anything has changed.

  Does anyone have a solution please?
  The blog I need help with is Stithians Ladies Choir.

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  paulveverka · Member · Jul 14, 2018 at 9:39 pm

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  I had the same issue suddenly today (the first time its happened in many years). Contact live chat support, they advised that its a compatibility issue between SAFARI and WordPress own recent updates.

  I was advised to update my Safari browser to version 11 (currently still on Yosemite OS, rather than High Sierra) and it would ‘likely’ fix it. I didnt install the updated operating system after finding out i could still log in with Chrome and Firefox.

  I was told they’re working on it, but the answer may still to be to ensure you’re using the latest version of Safari. VERY frustrating day.

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  ehtis · Staff · Jul 14, 2018 at 10:31 pm

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  Hi folks,

  There’s an indeed an issue with older versions of Safari as of now – we’re working on getting it fixed.

  If it’s possible, I’d suggest either upgrading your browser OR try opening the site in a different browser, like Chrome or Firefox.

  In the meantime, it would really help if you can share your exact version of Safari and macOS.

  Thanks!

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  joyfuldiamonds · Member · Jul 15, 2018 at 12:54 am

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  I found this thread and am having the same issue. I work with a Mac and here is my version number. Version 10.1.2 (10603.3.8)

  Thanks for addressing this.

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  beageddes · Member · Jul 15, 2018 at 6:22 am

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  As of just now ( 06.30 BST ) the issue on Safari 10.3.3 ( 14G60 ) is fixed!
  FYI – I tried yesterday in Chrome and Firefox and the issue had persisted.
  My laptop with OS El Capitain had no issues.

  Whatever fix has been made … thank you!

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  gemmacevans · Member · Jul 15, 2018 at 12:54 pm

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  Thanks for sharing your version numbers @joyfuldiamonds and @beageddes!

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  ehtis · Staff · Jul 15, 2018 at 1:15 pm

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  This has indeed been fixed, as @beageddes noticed.

  Thanks everyone for your patience!