wordpress.com SMS don't arrive

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  fontalamh · Member · Apr 17, 2020 at 10:41 am

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  WordPress.com send SMS as part of their 2FA service.

  I want to log in to WordPress.com but the SMS don’t arrive on my phone.

  This means I can’t sign into WordPress.com.

  :-(

  Can anyone help with this?

  Username robweave

  I’m in New Zealand on Vodafone. My phone works – Zoho , Google, MailChimp, Microsoft, Xero texts all arrive.

  It is a new problem. It started a few weeks ago. None of the recovery options are possible. (I checked!)

  3 weeks of trying and everyone so far says “wordpress don’t send SMS”.

  I just need in once so I can switch the bloody thing off.

  My personal account is affected too but let’s get work working and then I can worry about that.

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  staff-mckluskey · Staff · Apr 17, 2020 at 11:55 am

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  Hi there!

  Please send us an email to passwordhelp@wordpress.com – be sure to send it from the same email address with which you have created your WordPress.com account. Our Account Recovery team will get back to you there.