WordPress.com to WordPress.com – Import not working?

  • Unknown's avatar

    Hello,

    I seems having trouble importing XML file from http://darwisy.wordpress.com to http://hilman.family.blog

    None of my posts imported, no error prompted in the new importer page https://wordpress.com/settings/import/hilman.family.blog

    I’ve tried with export all content, individual categories, etc.

    Please someone help me on this. Thanks!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
  • Unknown's avatar

    Hello,
    I am going to add the modlook tag to your thread so a staff member will soon reach out in this thread and help you figure out a solution to your issue.

  • Unknown's avatar

    Oh, thank you so much!

  • Hi –

    Thanks for writing to us. Did you remember to unzip the export file before processing the import?

  • Unknown's avatar

    Yes. I used the XML and not the ZIP file.

  • Hi there,

    Our logs showed the importer for your site was still active, so I’ve reset it completely to see if that helps. Please try importing again.

    Otherwise the import most likely failed because your site thinks the same content has already been imported.

    I see a few weeks ago you did another import, following which you manually deleted all the posts from your site. But there are still some comments appearing in the dashboard, and you have a bunch of files in the media library, some of which show as still attached to posts which no longer exist. So my guess is the import is failing because your site thinks the content you’re trying to import still exists.

    The only way to confirm this is to properly empty http://hilman.family.blog/, and then starting a new import. Emptying the site will remove all remaining media and any other lingering content. It also cannot be reversed, meaning there will be no way to later restore the deleted content, so please confirm if I can go ahead and do that.

  • Unknown's avatar

    I see a few weeks ago you did another import, following which you manually deleted all the posts from your site. But there are still some comments appearing in the dashboard, and you have a bunch of files in the media library, some of which show as still attached to posts which no longer exist. So my guess is the import is failing because your site thinks the content you’re trying to import still exists.

    The only way to confirm this is to properly empty http://hilman.family.blog/, and then starting a new import. Emptying the site will remove all remaining media and any other lingering content. It also cannot be reversed, meaning there will be no way to later restore the deleted content, so please confirm if I can go ahead and do that.

    Hi kokkieh,

    Yeah indeed, I did lot of manual deletion because there are 2 extra posts that I couldn’t clear / find.

    Would appreciate if you can help me to properly empty the hilman.family.blog site. Thanks!

  • I see you also started a new import, and it’s currently running. I already see 272 new posts imported to the site, so it looks like it’s now working?

    I can’t empty the site while an import is in progress, but it also looks like it might not be necessary any more. Can you please confirm? If you still want to empty it I’m happy to do that for you.

  • Unknown's avatar

    Yeah please proceed. I would really like to start with a fresh site :-)

    Thanks!

  • Okay. I’ve started the process for emptying that site of all content. It should be done in about an hour, then you can start adding new content again.

  • Unknown's avatar

    Issue resolved! Thanks kokkieh!

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