wordpress contact email no longer exists
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I have deleted my account 10 years ago (i think) since my company was closed down. Their is still a pdf online that i don’t have copyright to and the owner has asked me to take it down. Which i want to do but can’t since my email adres is no longer active: please assist
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Hi there,
Ten years ago it wasn’t possible to delete a WordPress.com account. We only introduced that option in May 2018. So if you had an account ten years ago, that account likely still exists.
Can you provide a link to the file in question? Then I can advise you on what options are available in this case.
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Thanks.
The site, https://ennea9.wordpress.com/, and the WordPress.com account that owns it, both definitely still exist, so only someone logged into that account has the ability to delete that file.
Please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access to that account.
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I have tried but i don’t have the required proof (activitiation code/billing receipt)since i need access to the dashboard to obtain this. And as i mentioned I don’t have the password no longer to access the site and resetting it cannot be done cs the email address connected is no longer active. so i am in a catch 22.
According to the account recovery site I can only request to put it on private and wait that it doesn’t show up in google search anymore.
“If there’s personal information on your blog, you may request that we set it to private so that search engines and users can’t access it. ” so herewith my request.
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The site itself is private, but as the PDF file is content, it can only be removed by the site’s owner.
Please send an email to
passwordhelp (at) wordpress (dot) comexplaining the situation, and we’ll see if there’s anything we can do for you.
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