WordPress crashed my site
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Wordpress crashed my site two months ago. Despite paying their ransom demands twice, they have not restored it. What can I do?
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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https://roundaustralia.wordpress.com/ is online. Perhaps you could share more details of your issue. Are you talking about a different site?
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Hi @richcerick
According to our records in the past you had the WordPress.com Business Plan Plan on your site and renewed it as recently as Jan 15, 2021. You can see a receipt of this purchase here: https://wordpress.com/me/purchases/billing/53134959
However, it appears that sometime after that renewal (Feb 19, 2021 ) you contested this charge with your credit card, which resulted in a refund of the charge, as shown here: https://wordpress.com/me/purchases/billing/53933747
Because of this, the business plan was removed from your account, and all business features of the site were lost at that time since the funds were returned.
When a customer contests a charge, we are fined as a result. I can confirm that you have reimbursed us for this fine to place your account in good standing (receipt here) but this does not restore the Business Plan to your account because you have already received a refund when it was canceled.
We do however keep backups of business sites on our end, so it may be possible to restore the content that was lost during this chargeback. To recover the contents of that backup however you will need to upgrade again, as it’s not possible to deploy that backup onto a free site such as you have now.
If you wish to access your backups, you will need to upgrade to our Pro Plan — We no longer offer the Business Plan but this new plan is equivalent — and then you can contact our priority support team for assistance in accessing your backups. You can purchase the Pro Plan here: https://wordpress.com/pricing/
Once the plan is active on your account, please access priority support at this link and the team will be happy to assist you with your backups. https://wordpress.com/help/contact
Let us know if you need further assistance or if you have any questions.
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You people and your company are really, truly unbelievable. Let me lay out for you what has happened to me at WordPress’ dishonest hands.
In February, 2000, I paid $300 to WordPress – a huge sum – for its Business Plan because WordPress told me that was the only way to change the reverse chronological order of my blogs to regular chronological order, as I wanted. It felt like highway robbery, but I paid the price. WordPress told me at that time that the $300 charge was a one-time fee.
A year later, without ever asking me or telling me, WordPress charged my credit card $300, as you note, which I disputed. I was told after this by WordPress that I would lose the change to regular chronological order for my content unless I paid WordPress $300 per year, which I accepted.
All was fine for the next year, until early 2022, when I noticed that WordPress had changed my blog URL from https://roundaustralia.wordpress.com to https://roundaustralia.wpcomstaging.com/ without ever notifying or asking me. My blog’s content was unchanged, however.
In March and April of this year I added content to my blog for a Ukrainian refugee assistance trip, and all was fine until late April, when WordPress blew up my blog. When I asked what had happened, WordPress told me that I had to pay the $15.00 credit card dispute fee it was supposedly charged and my site would be restored to its April 16, 2022 state, including my most recent content additions. I paid that amount to WordPress, yet instead of restoring my blog to its former content, as it represented to me, WordPress changed its story again and told me I have to upgrade to its Pro Plan, at $15.00 per month / $180 per year, forever. That was totally dishonest and a complete scam by WordPress.
I do not want to change my content to reverse chronological order, so I do not need the Pro Plan. All I want is for my blog’s content to be restored to its April 16, 2022 status. Instead of doing that, after lying to me over and over again, WordPress just keeps demanding more and more money from me.
I’m at the end of my rope here with WordPress’ dishonesty and decepton. If WordPress does not restore my blog to its April 16, 2022 form, layout and content, I will file a formal complaint with the California Attorney General and WordPress can deal with it that way.
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