WordPress Customer Service

  • Unknown's avatar
    ffrrinc · Member ·

    I am having an issue with the site I manage – furryfriendsrockinrescue.org – which is run with WordPress. Over the last year, WordPress has had updates and slowly the site, along with the programming has had glitches and issues. The mobile version (mainly for IOS users) will not load portfolios of projects. This is the most important part of the website, so it needs to be fixed ASAP.

    Another issue that has started… I’ve lost the ability to customize font in posts/projects. I can only customize heading font when specifically adding a header, but not when putting a header into a text box.

    Another issue… When uploading pictures – If they upload sideways, or need to be cropped, any adjustments made will not stay. I have to crop and/or turn the photo, save it, delete it, then upload it again.

  • Unknown's avatar
    ravichahar · Member ·

    Hey ffrrinc,

    Your website is hosted on WebHostingHub and you’re using the self-hosted WordPress version.

    These forums are only for WordPress.com users.

    Please ask your questions in WordPress.org forums. https://wordpress.org/support/forums/

  • Unknown's avatar
    cpmercantile · Member ·

    Parse error: syntax error, unexpected ‘[‘ in /home/content/35/5914235/html/mercantile/blog/wp-content/plugins/simple-image-sizes/classes/main.php on line 7

    I am getting the above error message when I try to view my company’s website. I also cannot log on as the admin to change or even view anything on the site. We are linked to our sister store and their website is working just fine. Can someone help me figure out what is going wrong?

  • kokkieh · Staff ·

    @cpmercantile

    Please don’t post into old threads created by other users with completely unrelated issues.

    It is impossible to help you if you don’t tell us the site you need help with, but the error message you mention also indicates that you’re using the open source WordPress.org software, not WordPress.com.

    We cannot help you with that version of WordPress in this forum. Support for your version of WordPress can be found at https://wordpress.org/support/

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