wordpress customer service number? do they have one?

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  avalonbcs · Member · May 22, 2018 at 8:17 pm

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  ive got complicated questions that i want to talk to a person about.. i cant find a contact number, nor even an email contact, for wordpress… do they not like to help their customers?

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  mommyhive · Member · May 22, 2018 at 8:37 pm

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  Hi there,

  All WordPress.com paid plan users have access to priority Live Chat Support.
  https://wordpress.com/help/contact
  If you’re not a subscriber yet, please find out more about available plans for your site https://wordpress.com/pricing

  Happiness Engineers can answer any questions that you have about WordPress.com, how it works, and how best to use it. They would be happy to help guide you in building the perfect site.
  Live Chat is currently available 24/5 and during limited hours on weekends.

  For more information regarding WordPress.com support, please read the below support document.

  Contact WordPress.com Support

  Please let me know if you have any questions regarding the same.

  Thank you.

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  mommyhive · Member · May 22, 2018 at 8:42 pm

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  As stated in the help support options document WordPress doesn’t provide phone support. All support is done through online communication.

  Contact WordPress.com Support

  Thank you.

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  avalonbcs · Member · May 22, 2018 at 9:19 pm

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  yes, and im trying to contact them, but apparently they dont let you..

  Im trying to get some things figured out about them but i cant do business with them unless i can talk or email them. None of their solutions are applicable to me.

  so i need to be able to either chat with them or email them some questions.

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  mommyhive · Member · May 22, 2018 at 9:55 pm

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  Hi again,

  To know how to go about your WordPress.com site, please check the below link

  Homepage

  
  https://en.support.wordpress.com/video-tutorials/

  This forum is mainly for free WordPress plan users. Volunteers and staff answer the questions posted in this forum. To ensure a staff answers your questions, add modlook tag in the Tags section of the sidebar.
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  If you have one of the paid WordPress plans – Personal, Premium or Business then you will have access to Live Chat Support or Email.
  https://wordpress.com/pricing
  To upgrade to one of the paid plans, go to
  https://wordpress.com/plans/

  Thank you.

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  staff-doublebassd · Staff · May 22, 2018 at 10:30 pm

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  Hi there,

  Feel free to email us at help@wordpress.com. We’ll be happy to answer your questions.

  Thanks,