WordPress customer support????

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  jeannebs1 · Member · Jul 12, 2016 at 8:23 pm

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  Would like to speak with a ‘happiness engineer.’ Is that possible?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 12, 2016 at 8:26 pm

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  All support docs are at https://support.wordpress.com/

  There is no phone support. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also, note that you can email WordPress.COM Staff at:
  help@wordpress.com

  Note that there is rarely a question asked that has not been asked and answered right here in support forum threads.