WordPress Dashboard down

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  viraltus0 · Member · Dec 19, 2022 at 10:18 am

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  We cannot contact support.
  WordPress Dashboard is offline.
  JetPack is disconnected.
  We see this from friday and still no fix.
  Could you help us on this?

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Dec 19, 2022 at 1:56 pm

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  Hi there:

  I’m looking at your site, and it appears to be online. Since what you’re describing will need access to the backend of your site, please reach out to our priority support team from your account page, and someone can help: https://wordpress.com/help/contact

  We don’t have access to your site’s backend from the free support forums, so our priority support team will be the best ones to help.

  I hope that helps!

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  viraltus0 · Member · Dec 19, 2022 at 2:40 pm

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  Ciao, That’s exactly the point.

  We cannot access to that webpage to have support and we have not found any mail / contact other than that link.

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  staff-totoro · Staff · Dec 19, 2022 at 6:15 pm

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  Hi there,

  I’ve checked and the Jetpack connection on your site appears to be in working order. You can confirm here: https://jptools.wordpress.com/debug/?url=http://sec.sorint.it

  Also I seem to be able to reach https://wordpress.com/help/contact without issue. Can you clarify what is happening for you on that page? Do you see an error message of some kind or do you see a blank page? It looks like you are using Chrome, but what if you switch to a different browser like Firefox or Safari? does this allow you to visit your site dashboard?