WordPress dashboard is not logging in

  • Unknown's avatar
    som3aaaa · Member ·

    To whom it may concern,

    I hope this email finds you well

    Kindly note that I am the new developer at Uomo Boss, a highly reputable company based in Dubai. I am currently in charge of maintaining the website ‘awadapartners.com’, a website developed through wordpress

    As what the previous developer has told me, no updates should be done to keep the website running. However, the website is currently down, where no features are valid to be clicked

    Moreover, the website dashboard ‘awadapartners.com/wp-admin’ is also not accessible. An error is being prompted (HTTP ERROR 500). To the extent of my knowledge, an HTTP ERROR 500 means that there was an unidentified error in the websites server

    The reason I am sending this email, is because I want to know what shall be done in order to have the website live and running again asap

    Looking forward to your soonest reply,

    Best regards,
    Ahmad

  • Unknown's avatar
    luanluta · Member ·

    Hello there,

    I’m sorry you’re experiencing this issue but it looks like your site is being hosted at another company which means that it is not running the WordPress.com platform but its using the open-source WordPress.org platform. Since the platforms are different you should ask for help at their support forums:
    https://wordpress.org/support/

    Read this to find out more about the difference between the two:
    https://wordpress.com/support/com-vs-org/

    Hope this helps!

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