WordPress Deleted My Website and WordPress Login with no warning/reason!
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My website was just fine and I noticed that Google started to de-list my website.. I tried to login to my website via WordPress to check and I could not log in via any username or email. When I try to recover my account with account recovery, it says it does not recognize one of my login emails so it can’t help or that it does for an alternative but I can recover my account via making a new password.. Typing in username – it says my account does not exist and to contact WordPress if there is an error. And then I’m sent in a revolving loop where WordPress says it can help me and not help me at the same time, but ultimately gives me no way to access my wordpress account and website! Please help!
I received no warning so I have no idea why my account was deleted. I also still get WordPress emails and I purchased a $119 Jet anti-spam subscription earlier in the year.The blog I need help with is: (visible only to logged in users)
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Hi there,
Although your site is connected to WordPress.com via Jetpack, we cannot assist because dreamsarehere.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with Google.To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/I recommend contacting Google, as they would be better positioned to assist you since they can access your account. They should be able to assist you with accessing your wp-admin dashboard. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
Hope this helps.
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