WordPress Desktop app shows white screen

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  supernovia · Staff · Feb 15, 2017 at 6:45 pm

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  OK, we definitely have not been able to duplicate that here. Do you have trouble with right-clicking in any other programs? Maybe on the web for example?

  Also if you can spot any error logs that may help.

  Lastly, it’s possible your local installation is goofed up somehow. You could try reinstalling it if you have not already. Just be sure you’ve saved any drafts first.

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  listitwithlou · Member · Feb 16, 2017 at 2:06 pm

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  I get the same white screen when trying to paste text onto a page. I have to shut it all the way down to get back in.

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  listitwithlou · Member · Feb 16, 2017 at 2:16 pm

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  The windows desktop app gets the white screen. Other issue is if I use chrome or IE browser, when I try to edit some pages, usually if more than one tab is open, only header information loads and dial spins, rest of page does not load. If I make a change in the sidebar, the whole page saves without all of the content, just the header, as if the content didn’t load so when it was saved, it saved it without the content.

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  listitwithlou · Member · Feb 16, 2017 at 2:27 pm

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  I have an error log image, where can I send it?

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  supernovia · Staff · Feb 16, 2017 at 5:07 pm

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  Hi folks, thanks for this. I think we were able to get enough information to file a report & will hopefully have some news on a fix soon.

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  kominfokobi · Member · Feb 20, 2017 at 3:32 am

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  Actually I too get this white screen when using Windows App, android APP Failed to get my post. But it’s fine if using WordPress.com.

  it says
  WordPress.com ran into an error! (code NaN)

  If I click Try Again, I go to Reader
  And When I Click My Site, my screen goes to white.

  I can give you my website login, if it helps.

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  supernovia · Staff · Feb 20, 2017 at 5:48 pm

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  We’ll update here when we’ve got more info. Thanks everyone!

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  hophopper · Member · Feb 26, 2017 at 12:48 am

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  Hi, I am also experiencing the same issue. I am connected thorough WIFI that might cause the issue if I experience a milisec drop (since it is wifi). I haven’t tried if I will encounter the same issue when connected wired. Please check if the wifi is the cause of the white screen so either we connected it wired or have the app the capability not to lose connection when user experience drop in the connection when using wifi

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  supernovia · Staff · Feb 26, 2017 at 5:51 am

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  Thanks folks. We are working on a fix with an upcoming release.

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  steelbydesign · Member · Mar 16, 2017 at 12:29 pm

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  Any updates on this? I’m seeing the same issues.

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  steelbydesign · Member · Mar 16, 2017 at 12:35 pm

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  In my case, I open the desktop app fine, but as soon as I click on “My Website” it seems to crash it and the screen just goes white.

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  supernovia · Staff · Mar 18, 2017 at 12:04 am

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  I’m not able to reproduce this at this point. Can you confirm what operating system you’re using, what version you’re using, and what kind of connection you have? We’ll do more digging.