wordpress desktop app support
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It’s super lame that it is so hard to find actual word press support, as everything links back to the forums, unless you have a paid wordpress membership that gets you in contact with actual support.
I have a recurring technical issue with regards to the desktop app. I have a screenshot of the crash message and can describe the circumstances leading to it. Let me know of the appropriate place to share that.
Consider making it less annoying to send these reports in.
thanks.WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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the process of submitting a bug report (read this as me taking time out of my day to help wordpress) is insulting. Having an AI generated response before allowing me to post to the forums is also insulting.
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also the ai response was inaccurate. it says to scroll down to contact live chat (how I started this whole thing in the first place) and if no one is available, to email. which is not an option.
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I’ve been trying to get customer support for weeks now. I’m in a paid plan that shows “live chat” as available five days a week, but that option has been grayed out for weeks now. My request for support in these forums is now going on two days, so I wish you luck. My email button also does not work in WP so I’m wondering what is going on. WP is supposed to be one of the largest hosts in the world.
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@thirdeve, it seems we’ve already addressed your concerns in previous discussions, and you currently have an ongoing support ticket with our team via email. Please continue your conversation with the team through email. We appreciate your continued engagement!
@polydogon, if you’ve encountered a bug in the WordPress Desktop App, you can find instructions on how to report it here: https://apps.wordpress.com/support/desktop/i-would-like-to-report-a-bug-where-can-i-do-that/. Your feedback is valuable, and we thank you for helping us improve the app.
I’d also like to apologize for any confusion caused by our AI Assistant’s previous response. I’ve informed the team responsible for the assistant, and they are working on correcting it for future inquiries related to app assistance. Thank you for bringing it to our attention! If you have any more questions or concerns, feel free to let us know.
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