WordPress Email and PW not working

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  southernaaheritagecenter · Member · Jun 12, 2019 at 7:48 pm

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  Hello,
  I am really frustrated because I forgot my password and every time I try to have sign in with my email to have an email sent to me to change my password, WordPress doesn’t recognize my email. I have gone through my developer of the website and they sent me to you. I’ve been trying to resolve this issue since last Thursday.

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  staff-doublebassd · Staff · Jun 12, 2019 at 8:12 pm

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  Hi there,

  What is the site URL and is it hosted with WordPress.com or is it self-hosted WordPress.org site?

  I’d be happy to assist you.

  Thanks,

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  southernaaheritagecenter · Member · Jun 12, 2019 at 8:15 pm

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  It is hosted on WordPress.org. Is a URL?

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  supernovia · Staff · Jun 12, 2019 at 9:51 pm

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  Hi, the URL is the site address. For example, the URL for our forums is this:

  https://en.forums.wordpress.com

  Your URL could be something like this:

  http://yourgroovydomain.com

  If you’re using your own WordPress.org installation, you’ll want to go here to reset your password:

  http://yourgroovydomain.com/wp-admin — but of course you’ll need to put your real site address in instead of yourgroovydomain.com .