WordPress Email Support

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  cpblogg · Member · May 6, 2009 at 12:15 am

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  How long does it take for a WordPress email to be replied to? I sent one a while ago and I still haven’t got a reply. The issue I have is really urgent too. I was wondering how long do you think it will be until they reply. I sent my email about 6 or 7 hours ago.

  Thanks

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  sambauers · Member · May 6, 2009 at 12:15 am

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  You did not specify a blog address or reason for posting when you created this topic.

  This support forum is for WordPress.com hosted blogs only. If you have a self-hosted WordPress blog you need to seek help at the WordPress.org forums, not here.

  If you don’t understand the difference, you may find this information helpful.

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  thesacredpath · Member · May 6, 2009 at 12:28 am

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  It depends on how busy support is. They answer things in the order they are received.

  Also, make sure and check your email spam filter to make sure the answer does not get caught there.

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  cpblogg · Member · May 6, 2009 at 12:30 am

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  Thanks, I got nothing in spam so far. Thanks for the help though. Do you have an estimate on when a reply would be ready by?

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  thesacredpath · Member · May 6, 2009 at 12:33 am

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  No I don’t. I’m not staff so I have no way of knowing.

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  cpblogg · Member · May 6, 2009 at 12:34 am

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  OK, thank you for your help.

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  cpblogg · Member · May 6, 2009 at 12:35 am

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  Does anyone else know?

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  carocat · Member · May 6, 2009 at 12:38 am

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  Patience, my friend. They tend to reply within 24h, but I’ve had it take a couple of days when they’ve had to figure out the issue.

  Posting in the forums isn’t going to speed it up at all.

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  cpblogg · Member · May 6, 2009 at 12:49 am

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  Alright, sorry but I use the money I generate from my blog to pay for my family. I don’t use WordPress.com and my domain was redirrected their. I bought the domain when I did use WordPress.com though. It’s really weird. I just need to get it back ASAP for the following:

  1. I need money for my family.
  2. I can’t afford to fall in search engines.
  3. I need to keep my visitors there.

  Thanks for the help.