WordPress error for adding a child theme

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  mjelliot017b17b3a8 · Member · Feb 25, 2020 at 7:05 pm

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  The error is below. I have installed the Tutor Pro parent page and it is active currently.
  ‘Broken Themes
  The following themes are installed but incomplete.

  Name Description
  Tutor Pro Child The parent theme is missing. Please install the ‘Tutor Pro’ parent theme.

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  staff-blorbo · Staff · Feb 25, 2020 at 11:38 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  mjelliot017b17b3a8 · Member · Feb 27, 2020 at 2:44 pm

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  http://www.stemtutoringsolutions.com

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  staff-mckluskey · Staff · Feb 27, 2020 at 2:50 pm

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  Thanks for the link.

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.