WordPress has lost me

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  beverlyanndame · Member · Sep 13, 2016 at 5:12 pm

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  I’m trying to login to a site that I was allowed to update but WordPress doesn’t acknowledge that relationship. Any ideas? No ideas in the support material.

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  timethief · Member · Sep 13, 2016 at 5:14 pm

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  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

  And, exactly which wordpress.COM username account registered that site?

  This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

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  beverlyanndame · Member · Sep 13, 2016 at 5:24 pm

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  It is deaneryofstfrancis.com.
  I believe I also had another WordPress account under something other than “prostate partner.”

  This will teach me to keep documentation. Thanks for any help.

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  timethief · Member · Sep 15, 2016 at 2:37 am

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  If the log-in information is lost visit https://en.wordpress.com/wp-login.php?action=lostpassword

  You aren’t logged in under the correct username account. As you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  See here: https://en.forums.wordpress.com/profile/deaneryofstfrancis

  The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with your actual blog’s name in that URL.

  http://deaneryofstfrancis.com/wp-admin/