WordPress have taken my money
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Hello (again again)
Question 1: Why have WordPress taken money off me for a Personal upgrade plan to my site, yet I don’t have a Personal plan? Either give me my money back, or let me have access to the stuff I’ve bought.
Question 2: Why can’t I contact someone at WordPress directly? Why do I have to submit a question on a forum?
This is the third time I’ve posted here and I’ve had no response! Why should I stay with WordPress?
The blog I need help with is: (visible only to logged in users)
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Hello @yogatherapywithjo
Really sorry for the inconvenience.Question 1: Why have WordPress taken money off me for a Personal upgrade plan to my site, yet I don’t have a Personal plan? Either give me my money back, or let me have access to the stuff I’ve bought.
I am tagging this thread for staff attention. Please wait patiently, someone from the staff will be here to assist you soon.
Question 2: Why can’t I contact someone at WordPress directly? Why do I have to submit a question on a forum?
All the support is provided through online communication.
WordPress.com offers a number of support options:
• If you have a paid upgrade(Personal, Premium or Business), you can chat with us directly to ensure quick reponses and real-time solutions. Click the Contact Us button at the bottom of this page: https://wordpress.com/help to chat with us. More information about Live Chat can be found here: https://en.support.wordpress.com/live-chat/• If you have a paid upgrade(Personal, Premium or Business), you can use this Contact Form: https://wordpress.com/help/contact to reach us and we’ll follow up via Email.
• If you do not have any paid upgrade, you can ask for help/support on the community forums: https://en.forums.wordpress.com/
• If you specifically need help with CSS customizations you can post your question on the CSS Customization Forum: https://en.forums.wordpress.com/forum/css-customization
• Every premium theme has it’s own support forum. So if you have purchased any premium theme and need help with that you can post your question in your premium theme’s support forum: http://premium-themes.forums.wordpress.com/
• If your comments are marked as spam you can contact our Akismet team: http://akismet.com/contact/
• If you need help with a WordPress.org site, you can post your question on the WordPress.org support forum: http://wordpress.org/support/
• For all your queries and support related to Jetpack you can contact Jetpack support: http://jetpack.me/contact-support/
More information here: https://en.support.wordpress.com/help-support-options/
If you are on a free plan and want to reach staff, while posting a question on the forum you can tag it with the modlook tag.
Read more about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
Thanks!
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CORRECTIONS:
• If you have a paid upgrade(Personal, Premium or Business), you can chat with Staff* directly to ensure quick reponses and real-time solutions. Click the Contact Us button at the bottom of this page: https://wordpress.com/help to chat with a WordPress Staff*. More information about Live Chat can be found here: https://en.support.wordpress.com/live-chat/• If you have a paid upgrade(Personal, Premium or Business), you can also* use this Contact Form: https://wordpress.com/help/contact to reach staff* and submit a support ticket.
• If your comments are marked as spam you can contact the* Akismet team: http://akismet.com/contact/
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Okay, it seems like you are receiving assistance from the staff here: https://en.forums.wordpress.com/topic/cancel-personal-plan?replies=2#post-2959339, please check it out.
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Hi there, If you have any other question about this, please continue the discussion only on that thread. https://en.forums.wordpress.com/topic/cancel-personal-plan?replies=2#post-2959339
Closing this thread as a duplicate.
- The topic ‘WordPress have taken my money’ is closed to new replies.
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