WordPress is charging my credit card for a domain I do not own

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  mavrick01 · Member · Feb 10, 2021 at 1:33 pm

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  Wordpress is charging MY credit card for a domain name I do not own and have no access too and refuse to refund it or acknowledge it. How can I get them to stop and get my money back?

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  aleone89 · Staff · Feb 10, 2021 at 2:35 pm

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  Hello there,

  Many thanks for reaching out.

  Please use this tool https://wpchrg.wordpress.com/ to track down the charge and request a refund.

  Please be sure to have the transaction ID to hand, which should be on the statement of the card that’s been charged.

  I hope this helps.

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  mavrick01 · Member · Feb 10, 2021 at 2:45 pm

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  Done this and doesn’t help, they just say its a domain charge and ignore that it’s not my domain and don’t address that I don’t have access to the account.

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  helper-heroponriki · Member · Feb 10, 2021 at 4:36 pm

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  You should have the option to contact support about the transaction through that site. But, since you have the transaction ID, you can instead use the account recovery form here to get help:

  https://wordpress.com/wp-login.php?action=recovery

  I hope that helps!