wordpress is not allowing me to purchase a new plan

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  sunilkumar273 · Member · Jul 20, 2025 at 4:35 pm

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  wordpress is not allowing me to purchase a new plan as well as not letting me talk to human unless i purchase. caught in loop

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  taiwanbrown · Member · Jul 26, 2025 at 7:28 pm

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  Good day!

  Sorry for the inconvenience. Tagging in staff to help you upgrade.

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  kaichicha · Member · Jul 26, 2025 at 11:30 pm

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  Hi @sunilkumar273,

  I understand you’re having trouble purchasing a new WordPress.com plan. Since you already have a Free plan, please try following the steps in this guide to upgrade your existing plan:
  How to upgrade your plan

  If you’re encountering a payment error, you can refer to the troubleshooting guide here:
  Troubleshooting payment errors

  If you’re still unable to complete your purchase, feel free to contact us at help@wordpress.com for further assistance.

  Let me know if you have any other questions!