WordPress is not sending me a new password.

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  dwelch2013 · Member · Jun 11, 2014 at 3:02 pm

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  I tried logging into my back end but for some reason my password no longer works. BUT – When requesting a new password with my Username it doesn’t work either. Using my e-mail does – but I don’t actually receive anything from WordPress.

  The blog I need help with is: (visible only to logged in users)

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  jackiedana · Member · Jun 11, 2014 at 4:54 pm

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  I don’t see any password reset requests for your dwelch2013 acount.

  Have you tried resetting your password at https://en.wordpress.com/wp-login.php?action=lostpassword ?

  If this isn’t helpful, could you please post the address of website you are trying to log into so I can take a further look?

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  dwelch2013 · Member · Jun 11, 2014 at 5:07 pm

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  That reset my password for WordPress, but not access to the back end of the blog / website I created with it: http://www2.ykfireprevention.ca/

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  jackiedana · Member · Jun 11, 2014 at 5:44 pm

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  Aha! While it’s running the WordPress software, the site at www2.ykfireprevention.ca is not hosted on WordPress.com, but is instead hosted at a different provider. That means we at WordPress.com have no access to your hosting or your files, and can’t assist you in regaining access to it.

  You will need to contact your own hosting provider for further assistance.

  For an explanation of the differences between WordPress.com and WordPress.org, please see:

  WordPress.com vs. WordPress.org

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  dwelch2013 · Member · Jun 11, 2014 at 5:51 pm

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  Aha back at ya! And thanks :)

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  jackiedana · Member · Jun 11, 2014 at 6:05 pm

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  You’re welcome. :)