WordPress is unable to update a CNAME within DNS records

• 

  alanfirkser · Member · Aug 31, 2018 at 12:02 pm

  • Copy link
  • Add topic to favorites

  I am attempting to connect the domain paperconservationstudio.com to Squarespace. I have succesfully transferred my A records and one CNAME. When I attempted to transfer the “www” CNAME, I got an error from WordPress saying “unable to update DNS”. What is the problem here?

  The blog I need help with is: (visible only to logged in users)

• 

  dkmyta · Member · Aug 31, 2018 at 2:42 pm

  • Copy link

  I’ve tagged modlook for staff to help you out with this issue. Staff will be in touch within a few hours to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope your issue gets resolved soon!

  Cheers

• 

  brookedot · Member · Aug 31, 2018 at 9:20 pm

  • Copy link

  Hi there,

  While the domain paperconservationstudio.com is mapped to a WordPress.com site it appears to be registered at Aplus.net.

  To use the domain at Squarespace I would recommend logging into your Aplus.net account and setting the DNS there.

  If you would like to point the DNS to Squarespace from WordPress.com this can be done from https://wordpress.com/domains after removing the root A Record. Currently, all records are pointing the domain to a WordPress.com site.