WordPress is using my old hacked email address. I need to speak to a real person.

  • Unknown's avatar

    Wordpress does not know I exist. I have several web sites. I can’t get into two of them. My usual one has been trashed although I can still post to my blog. Is there someone out there I can talk to? My email addresses were hacked and you only have the old ones. Please help!!! New addresses (email visible only to moderators and staff) and (email visible only to moderators and staff) and

  • What is the URL of the site you’re attempting to access?

  • Unknown's avatar

    https://www.WouldYouConsider.net

    I have some urgency here. I am being interviewed by a publication with a 1.6 million readership and I know this will generate stuff to my web pages and other online venues. Thank you for anything you can do.

  • Unknown's avatar

    You don’t have to use an email address. Why not log out of this account and log back in to the correct username and password to reach that site.
    https://en.forums.wordpress.com/users/ccree/

  • Unknown's avatar

    This is the latest post on a site that WP says does not exist. I can’t get into it and they don’t believe it is there. Does someone have a solution?

    https://wouldyouconsider.net/2019/11/16/the-real-result-of-world-war-2/

  • Hi there,

    You’re posting here as the WordPress.com username account immaculateassumptions. This account does not own any sites on WordPress.com.

    The site at https://wouldyouconsider.net/ belongs to a different username account, and you need to be logged in as that account to access or make changes to that site.

    If you don’t remember your login details for that account, you can find our account recovery options here:

    Recover Your Account

    That site was on our Business Plan and still has an active domain upgrade, so if you are indeed that site’s owner, you will have access to a transaction ID from a past payment that you can use to verify your ownership.

    Submit that through our account recovery form, and we can help you get back into the correct account.

  • Unknown's avatar

    Please understand the email address associated with this site was removed literally years ago – maybe 2? I was hacked by some Chinese that I worked for who thought I was involved in a court case which involved two separate email addresses. I lost all my contacts from both email boxes when this happened over a two year period.

    My site is up and I can post but I can’t edit and all the graphics are a mistake.
    This is the site.
    https://www.WouldYouConsider.net

    I also have 2 other sites I need to get back into but this one is the one needing immediate access. There used t be a CHAT button on WP but it apparently is gone.

  • Hi there,

    Please understand the email address associated with this site was removed literally years ago – maybe 2?

    It doesn’t matter if you don’t have access to that email address or not. Since there are upgrades purchased on that account, you can provide us with a transaction ID (retrieved from your bank statements). Please read this document carefully:

    Recover Your Account

    There used t be a CHAT button on WP but it apparently is gone.

    The chat option is only available on paid accounts. As my colleagues already mentioned, you’re logged in with a Free account.

  • The topic ‘WordPress is using my old hacked email address. I need to speak to a real person.’ is closed to new replies.