WordPress layouts not working on either chrome or firefox
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I’ve been having issues with seeing wordpress layouts for the past week. At first, I thought it was just my own, but I am having trouble with several different blogs, including the Daily Post. I’ve tried switching from Chrome to Firefox, and some blog layouts now work, but most still don’t. I’ve also tried clearing caches and cookies.
My own dashboard also looked abnormal, and it’s been taking a long time to load my sites. Right now, it’s not loading them at all.
Screenshots:
http://i1045.photobucket.com/albums/b454/kwangstorage/screenshots/screenshot_zpsqy3vkovv.png
The blog I need help with is: (visible only to logged in users)
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Thanks for the screenshots for Staff. I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/In order to help you Staff need to know your specific computing environment details. Please work through the list that follows and report your details back here.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try resetting your router, if you use one, and try using another browser.
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Thank you!
(a) I’m not entirely sure what you mean by device, but I think I have a broadband connection? I use XFinity.
(b) I use Chrome 47.0.2526.106I’ve tried to follow most of the list, but I couldn’t enable HTTPS since the instructions for Chrome were for Mac and I couldn’t fully follow them since it looks different on my computer than it does in the screenshots.
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Hello thegirlwhohopes!
It looks like you can’t load the CSS on your WordPress.com pages. That sounds like a network issue. Sometimes, a provider will have blocked (or cannot load for some reason) the CSS file served by a web server. Sometimes issues like that are regional. Did you try on a different computer? I suggest you test on a different network, like on your cellphone. And if you can, on a different location too, like a coffee shop.
Let me know how it goes.
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Hi,
I’ve tried loading it at a different location and with a different network and was still getting the same thing. I tried it on my phone, using this same different network, and it works fine.
It looks like it’s an issue with my computer?
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@thegirlwhohopes, usually workplaces or educational institution networks can block this sites. Are you at an university network? If so, I suggest you ask the IT department if WordPress.com and other social media are blocked for some reason.
If you move to a different network, like a coffee shop, and have your computer and your phone connected to the same wi-fi, and your phone loads your site, but your computer not, your computer probably have some kind of blocker. You can check for some firewall or another software setup that’s blocking WordPress.com.
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I am using my home network, and I have McAfee and Adblock Plus enabled. But I’ve tried disabling the McAfee firewall and ABP, and I still am unable to see the formatting on WordPress sites. I even tried turning off Windows Firewall. I can’t think of what else would be blocking WordPress.
Do you have any other suggestions as to what I can do? I can’t properly view any WordPress site on Chrome, and it’s getting to be very frustrating.
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thegirlwhohopes, on your home network, are you able to see your site correctly using your phone in the same network (not mobile network)?
Which operating system are you using on your computer?
Are you having this problem using other browsers?
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Yes, I can see it correctly on my phone.
I’m on a 64-bit operating system (Intel Celeron processor), and I’m having the same issue with other browsers. On Mozilla, some pages show up normally, but not others (including my own site).
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thegirlwhohopes, that can be related to a browser extension too. Could you, please, try to disable all browser extensions or add-ons temporarily and load your site again?
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thegirlwhohopes, are you using Windows? If so, which version?
And which is the Chrome version? You can check on the link below:
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thegirlwhohopes, we tested your situation with different OS and browsers, but we didn’t get the same result… Unfortunately, it’s hard to determine the source of this issue without looking into your computer… Since we weren’t able to replicate the issue, I suggest you contact a computer expert to look into your computer to see what can be causing this blocking issue.
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I think that the issue started after I upgraded to the latest version of Windows 10. Do you think that may be the main problem?
Has other people been reporting similar issues and how were they resolved?
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I don’t think so, we are not receiving other reports… And we tested with the same environment and it worked…
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