wordpress login issue

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  sunnyreddygujjula · Member · Feb 1, 2020 at 1:56 pm

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  I can’t log in to my WordPress website from 2 days I reset my password also. I watched some videos I tried some possible ways but it’s not worked

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  staff-mckluskey · Staff · Feb 2, 2020 at 10:56 am

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  Hi there!

  What’s the address of the site you’re trying to access?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  sunnyreddygujjula · Member · Feb 2, 2020 at 1:07 pm

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  https://thedigitalinfo.in/ this is my website even its gone 3 days I cant logged in plz help mee I tried some possible ways still not solved my issue

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  staff-mckluskey · Staff · Feb 2, 2020 at 4:37 pm

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  I’m afraid that, your site is not hosted with WordPress.com so we won’t be able to help you with that. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  I suggest you have a look at this article:
  https://wordpress.org/support/article/resetting-your-password/

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.