WordPress login issues
-
I can’t log ion to my WordPress site. I can’t remember user name or password. I thought I had the correct user name but password doesn’t match. When I request link for new password the email never shows up.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
You’re currently logged in to WordPress.com with the username d2nrocknroll. What is the full URL of the site you’re trying to reach? It may be here under a different account or could it perhaps be at some other host entirely?
-
-
Hi there,
We can’t help directly because we don’t host your site doorstonowhere.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.
The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
- The topic ‘WordPress login issues’ is closed to new replies.
WordPress.com Forums 