WordPress not accessable after updates

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  webserve4u · Member · May 23, 2024 at 4:25 pm

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  My site recently had some updates to widgets and version, and since then has become unusable, i also cannot get to login for dashboard, and seem lost ? any ideas, i tried restore from the host and it still views the same ? thanks

  Self-declared URL: https://webserve4u.co.uk
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  webserve4u · Member · May 23, 2024 at 4:29 pm

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  If i try https://webserve4u.co.uk/wp-admin to access dashboard i get a critical error ?

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  w32kazedetodo · Staff · May 30, 2024 at 2:47 pm

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  Hi there!

  Unfortunately as I see your site is hosted with Webfusion Internet Solutions rather than WordPress.com you would need to contact them so they can restore your access. Another option is to access the files (though sFTP, a panel file Explorer or so), navigate until you find the wp-content/plugins directory and rename the plugins folder to something else (plugins_disabled). You can do the same plugin by plugin by changing the folder name in a similar way.

  Since you’re under another host I can only share some general guidelines and recommendations since we’re not able to access the site. Take into account that by migrating your site with us you can enjoy our hands-on specialized WordPress support which could further help you with situations like this one and way more.

  If this might be something you would be interested in, don’t hesitate to answer the thread :)

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  webserve4u · Member · Jun 4, 2024 at 3:41 pm

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  thanks for the pointers, i got there eventually cheers